Customers

The support engine behind outstanding customer experiences.

See how teams are leveling up support with Quack.

Marketing Automation
How Yotpo uses Quack to scale customer support with AI

Yotpo relies on Quack to automate repetitive support tasks, improve resolution speed, and maintain high-quality customer experiences at scale. By reducing manual effort, their team can focus on complex issues and deliver greater value to their B2B clients.

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Fintech / Spend & Procurement Management
How Payem uses Quack to secure and scale customer support with AI

Payem is a fintech company that provides an end-to-end spend and procurement management platform, helping businesses automate and control corporate expenses. The platform covers the full cycle—from requests and approvals to payments, reimbursements, and reconciliation—integrating with leading ERP and accounting systems. Their focus is on simplifying financial workflows for mid-sized to enterprise businesses while ensuring compliance and visibility.

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Telecommunications / IoT Connectivity
Hologram is a global IoT connectivity platform that keeps devices online worldwide.

Hologram provides the infrastructure and tools to deliver always-on connectivity, while empowering support teams to deliver fast, consistent service to their customers.

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Financial Services / Payment Servicing & Collections
How Notable uses Quack to secure and scale customer support with AI

Notable is a technology company that streamlines financial workflows in payment servicing and collections.

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E-commerce & Auction Services / Media & Information Services
Reducing Volume, Restoring Focus: ATG’s CX Revolution with Quack AI

Auction Technology Group plc (ATG) is a digital marketplace operator focused on curated online auctions across industries including art, antiques, industrial, commercial, and consumer surplus. The company also maintains its historical roots through its legacy publication, Antiques Trade Gazette.

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Creative Tech
Blending Empathy and Automation: Artlist’s Journey to a Modern Customer Experience

Artlist is a company that focuses on customer experience and provides a music licensing platform and creative tech tools for creators, including AI tools on their own platform. Haley heads up the customer success for their support function, which services all users subscribed to Artlist and Motion Array. Haley's role specifically manages high-volume B2C interactions. The customer-facing support teams are directly connected to the product teams, reflecting a strong customer-centric approach.

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customer duck
Hayley Johnson
Head of Customer Success at Artlist
"Quack transformed our support operations — our customer inquiries now run through it with over 65% fully resolved, giving us real-time insights and AI-powered quality control that continuously improve both customer experience and product decisions."
Digital illustration of a yellow duck with large eyes wearing a brown jacket and white shirt against a purple background.Cartoon duck wearing a navy hijab and a light blue vest against a purple background.Cartoon of a yellow duck with brown hair wearing a beige outfit and carrying a red bag on a pink background.Yellow rubber duck wearing a light green beanie and light-colored shirt against a light teal background.Cartoon astronaut with a dark reflective helmet wearing a red vest, a dark bow tie, and a necklace against a light blue background.Cartoon yellow duck wearing a captain's hat and a green jacket over a white shirt.Cartoon duck wearing a blue hat and a business suit with a tie against a dark blue background.Yellow rubber duck wearing an orange cap, orange apron, and white shirt against a purple background.Yellow rubber duck wearing a pink bonnet and pink outfit against a blue background.Yellow rubber duck wearing a beige wide-brimmed hat and a red patterned jacket over a white shirt, set against a yellow background.Digital avatar of a duck-faced character with blue spiky hair and wearing a blue shirt against an orange background.Yellow rubber duck wearing a black beret and a reddish-brown shirt against a purple background.Cartoon-style gray duck character wearing a light beige button-up shirt against a purple background.Person with a yellow duck head wearing a purple collared shirt on a pink background.Cartoon duck with gray hair wearing a blue buttoned shirt on a yellow background.Illustration of a yellow duck with an orange beak wearing a shirt and suspenders against a purple background.Stylized yellow duck character wearing a black cap, white shirt, black tie, and purple jacket against a peach background.Illustration of a duck with brown hair, glasses, and a checkered shirt on a blue background.Avatar of a person with a yellow rubber duck head wearing a light blue shirt, beige sweater vest, and green plaid tie.Rubber duck wearing a white astronaut helmet and floral suit against a pink background.Yellow duck character wearing blue overalls and a white shirt on a purple background.Rubber duck wearing a purple cap, purple jacket, white shirt, and pink tie against a light blue background.Cartoon duck character wearing a beige cap, blue shirt, and orange suspenders against a teal background.Duck character wearing a white and blue cap, pink shirt, and white tie on a purple background.Yellow rubber duck wearing a pink hat, a pink shirt, and blue overalls against a blue background.Cartoon yellow duck with blonde hair wearing a pink dress and cream shirt against a pink background.Character with a duck-like face, glasses, and wearing a blue sweater with a colorful collar.Person wearing a large yellow rubber duck mask with an orange beak and an orange jacket against a purple background.Illustration of a duck with blonde bob hairstyle wearing a checkered shirt and red headband against a gray background.Person wearing a large rubber duck mask with a black jacket over a patterned shirt and a white turtleneck against a purple background.
Freemium SaaS user hitting a paywall (B2C SaaS)
the agent explained everything in one message
Educator/student using EdTech app
You fixed issue!!!!
Healthcare ops user (HIPAA-adjacent SaaS)
Super professional
Non-profit program manager
Loved the patience
Legal/compliance contact (buyer)
precise!
Creator using media tools
Fast and friendly
DevOps engineer implementing API (platform/SaaS)
Actually worked!
Traveler booking management (OTA/traveltech)
Amazing!!
Content creator ( B2C for Video and Art )
The communication with the agent was very polite, professional and pleasant.
Marketplace seller (two-sided platform)
Thanks for solving the dispute so fast!
Support engineer escalating technical bug
You treated our us so seriously, appreciate
Individual buying on-demand insurance (B2C insuretech)
Best experience I’ve had
E-commerce shopper (DTC brand)
Thanks for the quick handling of the refund!
IT admin buying bulk eSIMs (B2B telecom)
Super fast support, we were live in minutes
Community admin (forums/UGC)
I felt heard
CFO working on budget (B2B - financial platform)
It's great to have the AI assistant when its out of business hours.
Rideshare driver/courier (gig platform)
appreciate that
Entrepenuar working on Provisionals ( B2B company )
{Agent name} is the best!
HR manager (HRIS/ATS SaaS)
Best support
end-user ( B2C app )
Thanks for quick reply
PropTech tenant
Wow!
Traveler using an eSIM app (B2C telecom)
Worked instantly after landing, love it!
Video Agency ( B2Smb for creators )
Gracias!
RevOps manager integrating CRM (B2B SaaS)
Thank you!
Enterprise admin for seat management (SaaS)
Great clarity, thank you !
Data analyst (BI/analytics tool)
Loved it!
SMB finance lead renewing cyber insurance (B2B)
Clear answers, no back n forth appreciate it
IoT device owner
Firmware issue fixed !
Security lead (buyer persona)
Loved how you handled my compliance questions
Retail store owner
Everything’s working again
The quack behind
thousands of companies.
PropTech tenant
Wow!
Traveler booking management (OTA/traveltech)
Amazing!!
Creator using media tools
Fast and friendly
Traveler using an eSIM app (B2C telecom)
Worked instantly after landing, love it!
Rideshare driver/courier (gig platform)
appreciate that
Individual buying on-demand insurance (B2C insuretech)
Best experience I’ve had
Data analyst (BI/analytics tool)
Loved it!
Educator/student using EdTech app
You fixed issue!!!!
Support engineer escalating technical bug
You treated our us so seriously, appreciate
CFO working on budget (B2B - financial platform)
It's great to have the AI assistant when its out of business hours.
HR manager (HRIS/ATS SaaS)
Best support
DevOps engineer implementing API (platform/SaaS)
Actually worked!
Retail store owner
Everything’s working again
Enterprise admin for seat management (SaaS)
Great clarity, thank you !
Non-profit program manager
Loved the patience
Legal/compliance contact (buyer)
precise!
Freemium SaaS user hitting a paywall (B2C SaaS)
the agent explained everything in one message
Community admin (forums/UGC)
I felt heard
IT admin buying bulk eSIMs (B2B telecom)
Super fast support, we were live in minutes
Healthcare ops user (HIPAA-adjacent SaaS)
Super professional
SMB finance lead renewing cyber insurance (B2B)
Clear answers, no back n forth appreciate it
Security lead (buyer persona)
Loved how you handled my compliance questions
IoT device owner
Firmware issue fixed !
end-user ( B2C app )
Thanks for quick reply
Content creator ( B2C for Video and Art )
The communication with the agent was very polite, professional and pleasant.
RevOps manager integrating CRM (B2B SaaS)
Thank you!
E-commerce shopper (DTC brand)
Thanks for the quick handling of the refund!
Entrepenuar working on Provisionals ( B2B company )
{Agent name} is the best!
Video Agency ( B2Smb for creators )
Gracias!
Marketplace seller (two-sided platform)
Thanks for solving the dispute so fast!
Digital illustration of a yellow duck with large eyes wearing a brown jacket and white shirt against a purple background.Cartoon duck wearing a navy hijab and a light blue vest against a purple background.Cartoon of a yellow duck with brown hair wearing a beige outfit and carrying a red bag on a pink background.Yellow rubber duck wearing a light green beanie and light-colored shirt against a light teal background.Cartoon astronaut with a dark reflective helmet wearing a red vest, a dark bow tie, and a necklace against a light blue background.Cartoon yellow duck wearing a captain's hat and a green jacket over a white shirt.Cartoon duck wearing a blue hat and a business suit with a tie against a dark blue background.Yellow rubber duck wearing an orange cap, orange apron, and white shirt against a purple background.Yellow rubber duck wearing a pink bonnet and pink outfit against a blue background.Yellow rubber duck wearing a beige wide-brimmed hat and a red patterned jacket over a white shirt, set against a yellow background.Digital avatar of a duck-faced character with blue spiky hair and wearing a blue shirt against an orange background.Yellow rubber duck wearing a black beret and a reddish-brown shirt against a purple background.Cartoon-style gray duck character wearing a light beige button-up shirt against a purple background.Person with a yellow duck head wearing a purple collared shirt on a pink background.Cartoon duck with gray hair wearing a blue buttoned shirt on a yellow background.Illustration of a yellow duck with an orange beak wearing a shirt and suspenders against a purple background.Stylized yellow duck character wearing a black cap, white shirt, black tie, and purple jacket against a peach background.Illustration of a duck with brown hair, glasses, and a checkered shirt on a blue background.Avatar of a person with a yellow rubber duck head wearing a light blue shirt, beige sweater vest, and green plaid tie.Rubber duck wearing a white astronaut helmet and floral suit against a pink background.Yellow duck character wearing blue overalls and a white shirt on a purple background.Rubber duck wearing a purple cap, purple jacket, white shirt, and pink tie against a light blue background.Cartoon duck character wearing a beige cap, blue shirt, and orange suspenders against a teal background.Duck character wearing a white and blue cap, pink shirt, and white tie on a purple background.Yellow rubber duck wearing a pink hat, a pink shirt, and blue overalls against a blue background.Cartoon yellow duck with blonde hair wearing a pink dress and cream shirt against a pink background.Character with a duck-like face, glasses, and wearing a blue sweater with a colorful collar.Person wearing a large yellow rubber duck mask with an orange beak and an orange jacket against a purple background.Illustration of a duck with blonde bob hairstyle wearing a checkered shirt and red headband against a gray background.Person wearing a large rubber duck mask with a black jacket over a patterned shirt and a white turtleneck against a purple background.
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