Hologram is a global IoT connectivity platform that keeps devices online worldwide.

As Hologram grew, their customer base expanded rapidly across geographies and industries. This growth brought rising support volumes and a new level of complexity in managing connectivity issues at scale. The support team was spending a significant amount of time handling repetitive questions, troubleshooting connectivity problems without sufficient context, and gathering missing details from customers.

The result was long back-and-forth exchanges, fragmented knowledge across systems, and increasing pressure to maintain high resolution rates while scaling sustainably. Hologram needed a solution that could integrate into their support stack, provide contextual insights, and reduce time-to-resolution without compromising the human-centered service their customers expect.

By deploying Quack AI, Hologram was able to centralize knowledge, automatically surface relevant insights, and reduce repetitive workloads for their support team. Quack AI integrated directly with their ticketing system and pulled in customer context to eliminate the need for repeated information requests.

With Quack AI in place, Hologram reduced the number of iterations per case by 50%, cut handling time by 30%, and accelerated resolution time from days to hours—freeing up their team to focus on higher-value customer needs while scaling efficiently.