Give your CX superpowers
that move your company’s needle
Quack analyzes every single interaction, uncovers the hidden data you care about, and creates actionable insights that push your company forward.
Quack automatically tags and categorizes your data, So you can instantly know what’s filling up your queue.
Use Enrichments and Auto-tagging to present that data your care about in a beautiful & digestible dashboards. Share them internally to make sure the voice of the customer is always heard.
to learn from
your data
Marketing wants to learn how customers describe a certain feature? Product is curious how to improve a feature?
Just prompt Quack and the report is on it’s way.
Be cautious: other departments might get addicted.
With Quack’s Session Recorder you can see exactly what your customers are experiencing, autonomously analyze their interaction and provide better and more accurate assistance.
it doesn’t matter anymore.
In a fast-moving environment, knowledge gets messy. But with Quack, there’s no need to worry. Quack automatically organizes, updates, and perfects your knowledge hub - eliminating manual effort and taking your support documentation to the next level.
Quack seamlessly integrates with all your data sources, absorbs everything into one big brain, and organizes the information for easy access - for humans and AI alike.
As your product changes, your knowledge might become inaccurate or misleading. Quack will surface contradictions, ask for the right information, and autonomously suggest updates.
Customer asked a question that’s doesn’t have an answer in your knowledge center? Quack will notice that and use your agent’s answer to document the missing knowledge.
Why force customers to sift through multiple articles, when you can generate articles on demand? Replace your old school Help Center with Quack’s AI-Help Center, that creates detailed personal articles - tailored for the needs of each individual customer. It’s a whole new level of experience your customers will cherish.
Constantly assured.
Quack’s QA agent reviews every ticket, human or AI, and scores them on the metrics that matter to you - guaranteeing exceptional experiences, every time.
Your QA should be too.
Design flexible scorecards for your AI agents to fill autonomously after every interaction.Tailor your scorecards by product, team, or customer segment. Every scenario gets its own.
human & AI alike.
Quack’s QA analyzes and ranks tickets from both human and AI agents, providing a complete QA solution for your entire support operation - all in one simple platform.
Quack is packed with robust tools to turn QA reports into actionable improvement plan.
into sweet Lemonade
You spend so many resources solving user issues. With Quack’s QA and self-improvement capabilities, every challenge becomes an opportunity - and every penny and minute invested moves your organization forward.
