How Notable uses Quack to secure and scale customer support with AI
Notable is a technology company that streamlines financial workflows in payment servicing and collections.
As Notable expanded, the volume and complexity of financial support cases grew significantly. Customers frequently reached out with repetitive, transactional questions that slowed down the team and diverted attention from more complex servicing needs. The collections group in particular was facing mounting pressure to handle sensitive, high-volume interactions quickly and accurately. Manual, ticket-based processes created inefficiencies, long back-and-forth exchanges, and made it harder to maintain consistency and quality at scale.
Notable partnered with Quack AI to reduce the repetitive workload and streamline their financial support processes. Quack AI automated a large share of common inquiries, integrated seamlessly into existing workflows, and equipped agents with context-rich insights for complex cases. By offloading repetitive servicing tasks to Quack, the team accelerated resolution times, delivered more consistent responses, and freed up agents to focus on higher-value conversations. The result was a smarter, more sustainable model for scaling financial support — improving both operational efficiency and customer satisfaction.
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