How Notable uses Quack to secure and scale customer support with AI
A conversation with
About
Notable is a technology company that streamlines financial workflows in payment servicing and collections.
Industry
Financial Services / Payment Servicing & Collections
Company Size
200+
Headquarters
NYC, NY, USA
Founded
2017
Challenge
As Notable expanded, the volume and complexity of financial support cases grew significantly. Customers frequently reached out with repetitive, transactional questions that slowed down the team and diverted attention from more complex servicing needs. The collections group in particular was facing mounting pressure to handle sensitive, high-volume interactions quickly and accurately. Manual, ticket-based processes created inefficiencies, long back-and-forth exchanges, and made it harder to maintain consistency and quality at scale.
Solution
Notable partnered with Quack AI to reduce the repetitive workload and streamline their financial support processes. Quack AI automated a large share of common inquiries, integrated seamlessly into existing workflows, and equipped agents with context-rich insights for complex cases. By offloading repetitive servicing tasks to Quack, the team accelerated resolution times, delivered more consistent responses, and freed up agents to focus on higher-value conversations. The result was a smarter, more sustainable model for scaling financial support — improving both operational efficiency and customer satisfaction.
Results
Priya Sharma
@PriyaCloud
The machine learning suggestions for responses are scary accurate. It's like having a support expert in every conversation.
Mohammed Hassan
@MoTechOps
Quack's real-time collaboration features keep our global team in sync. No more missed handoffs or confused customers.
James Mitchell
@JamesScale
We went from 100 to 10,000 customers without adding support staff. Quack's scalability is unmatched.
Alex Kumar
@AlexData
The analytics dashboard gives us insights we never had before. Understanding customer sentiment at scale is powerful.
Rachel Thompson
@RachelSupport
The automation features are incredible. I can focus on complex issues while Quack handles the routine stuff flawlessly.
David Park
@DavidStartup
As a startup founder, every tool needs to earn its place. Quack didn't just earn it - it became indispensable.
Isabella Rodriguez
@IsabellaHealth
The HIPAA compliance and security features make Quack perfect for healthcare customer communications.
Marcus Rodriguez
@MarcusTechLead
Quack transformed our support workflow from chaos to clarity. Our response times dropped by 60% in the first month!
Natalie Brown
@NatalieSocial
Social media integration is seamless. All customer touchpoints flow into one unified conversation stream.
Victoria Zhang
@VictoriaAI
The sentiment analysis helps us prioritize urgent issues. We're proactive instead of reactive now.
Robert Kim
@RobertSaaS
Integration with our existing CRM was effortless. Quack just works with everything we already use.
Thomas Wright
@TomCustomer
We reduced our customer churn by 35% in six months. Quack helps us catch issues before they become problems.
Samantha Lee
@SamQuality
Quality assurance features help us maintain high standards even as our team grows rapidly.
Benjamin Clark
@BenAgency
Managing multiple client accounts is effortless with Quack's organization features. Everything stays compartmentalized.
Sofia Gonzalez
@SofiaUX
The customer journey visualization helped us identify and fix pain points we didn't even know existed.
Daniel Torres
@DanielBrand
Quack maintains our brand voice perfectly across all interactions. Consistency at scale is incredible.
Maya Johnson
@MayaMobile
The mobile experience is flawless. I can manage customer issues from anywhere without missing a beat.
Emily Chen
@EmilyCX
Finally, a platform that actually understands customer journey mapping. Quack's insights are game-changing.
Christopher Davis
@ChrisLogistics
Supply chain disruptions are easier to communicate thanks to Quack's bulk messaging and tracking features.
Sarah Lee
@SarahHubSpot
Obsessed with how Quack makes customer engagement feel effortless. Can’t imagine support without it anymore.
Jonathan Taylor
@JonEnterprise
Enterprise-grade features without enterprise complexity. Quack scales beautifully with our organization.
Grace Liu
@GraceEdu
Student support improved dramatically. The knowledge base integration means faster, more accurate answers.
Jessica Williams
@JessEcommerce
Our customer satisfaction scores jumped 40% after implementing Quack. The integration was seamless too!
Lisa Anderson
@LisaGrowth
The personalization engine is mind-blowing. Every customer interaction feels tailored and meaningful now.
Nina Petrov
@NinaProduct
The feedback loop from Quack directly influenced our product roadmap. Customer insights are gold.
Oliver Smith
@OliverTravel
Handling travel emergencies across time zones is stress-free now. Quack keeps everything organized and urgent.
Kevin O'Brien
@KevinOps
Quack's API flexibility let us build custom workflows that perfectly match our business processes.
Carlos Mendez
@CarlosFintech
Security and compliance features gave us confidence to handle sensitive customer data seamlessly.
Amanda Foster
@AmandaRetail
The multi-channel support is fantastic. Customers can reach us anywhere and we never lose context.
Ryan Murphy
@RyanGaming
24/7 support coverage without 24/7 staff costs. Quack's automation handles night shifts like a pro.
The quack behind
thousands of companies.
thousands of companies.
Victoria Zhang
@VictoriaAI
The sentiment analysis helps us prioritize urgent issues. We're proactive instead of reactive now.
Alex Kumar
@AlexData
The analytics dashboard gives us insights we never had before. Understanding customer sentiment at scale is powerful.
Daniel Torres
@DanielBrand
Quack maintains our brand voice perfectly across all interactions. Consistency at scale is incredible.
Isabella Rodriguez
@IsabellaHealth
The HIPAA compliance and security features make Quack perfect for healthcare customer communications.
James Mitchell
@JamesScale
We went from 100 to 10,000 customers without adding support staff. Quack's scalability is unmatched.
Emily Chen
@EmilyCX
Finally, a platform that actually understands customer journey mapping. Quack's insights are game-changing.
Jessica Williams
@JessEcommerce
Our customer satisfaction scores jumped 40% after implementing Quack. The integration was seamless too!
Ryan Murphy
@RyanGaming
24/7 support coverage without 24/7 staff costs. Quack's automation handles night shifts like a pro.
Priya Sharma
@PriyaCloud
The machine learning suggestions for responses are scary accurate. It's like having a support expert in every conversation.
Benjamin Clark
@BenAgency
Managing multiple client accounts is effortless with Quack's organization features. Everything stays compartmentalized.
Rachel Thompson
@RachelSupport
The automation features are incredible. I can focus on complex issues while Quack handles the routine stuff flawlessly.
Grace Liu
@GraceEdu
Student support improved dramatically. The knowledge base integration means faster, more accurate answers.
Oliver Smith
@OliverTravel
Handling travel emergencies across time zones is stress-free now. Quack keeps everything organized and urgent.
Amanda Foster
@AmandaRetail
The multi-channel support is fantastic. Customers can reach us anywhere and we never lose context.
Carlos Mendez
@CarlosFintech
Security and compliance features gave us confidence to handle sensitive customer data seamlessly.
Jonathan Taylor
@JonEnterprise
Enterprise-grade features without enterprise complexity. Quack scales beautifully with our organization.
Maya Johnson
@MayaMobile
The mobile experience is flawless. I can manage customer issues from anywhere without missing a beat.
Robert Kim
@RobertSaaS
Integration with our existing CRM was effortless. Quack just works with everything we already use.
Samantha Lee
@SamQuality
Quality assurance features help us maintain high standards even as our team grows rapidly.
Thomas Wright
@TomCustomer
We reduced our customer churn by 35% in six months. Quack helps us catch issues before they become problems.
Christopher Davis
@ChrisLogistics
Supply chain disruptions are easier to communicate thanks to Quack's bulk messaging and tracking features.
Sofia Gonzalez
@SofiaUX
The customer journey visualization helped us identify and fix pain points we didn't even know existed.
Kevin O'Brien
@KevinOps
Quack's API flexibility let us build custom workflows that perfectly match our business processes.
Marcus Rodriguez
@MarcusTechLead
Quack transformed our support workflow from chaos to clarity. Our response times dropped by 60% in the first month!
Natalie Brown
@NatalieSocial
Social media integration is seamless. All customer touchpoints flow into one unified conversation stream.
Nina Petrov
@NinaProduct
The feedback loop from Quack directly influenced our product roadmap. Customer insights are gold.
Mohammed Hassan
@MoTechOps
Quack's real-time collaboration features keep our global team in sync. No more missed handoffs or confused customers.
David Park
@DavidStartup
As a startup founder, every tool needs to earn its place. Quack didn't just earn it - it became indispensable.
Sarah Lee
@SarahHubSpot
Obsessed with how Quack makes customer engagement feel effortless. Can’t imagine support without it anymore.
Lisa Anderson
@LisaGrowth
The personalization engine is mind-blowing. Every customer interaction feels tailored and meaningful now.
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