Train like a human, Grow far beyond
Your product is unique.
Your customers are unique.
Others promise “out-of-the-box”
autonomous support.
We promise the best support.
Every knowledge. Seamlessly.
Quack easily integrates with every possible knowledge hub, data source and ticketing systems. It will analyzes the content and organizes it into topics, like “Billing Issues”, “Onboarding”, or “buyer disputes”.
To ensure the highest quality of support, Quack is trained to master each topic individually. Each time you select a topic to train Quack on, it pulls historical tickets and simulates how it would answer them. It will present its reasoning process, allowing precise feedback and learning. It then uses your natural language feedback to learn and improve.
Automate confidently.
Once you gained confidence in Quack’s ability to handle a specific topic, release it to production, set a daily cap and increase gradually.
Quack’s gradual release mechanism ensures you can automate your queue without fearing hallucinations or degraded quality of service.
Quack automatically ranks the quality of each interaction, based on the parameters that are important to you. It recognizes areas for improvement, and asks for your guidance.
Hayley Johnson, Head of Customer Success
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Resolving? That’s Quack.
Power-up Quack with Skills: simply supply quack with an API and short description, and Quack will do the rest.
not to please.
AI agents are so eager to please, that they often spit out information without truly understanding the issue.
Different agent.
Quack allows you to create multiple agents - each tailored for a different platform, customer segment, product, brand or topic. Just duplicate an existing agent, and set tailored instructions.
